Customer Care

Click the icons below to learn how to order,
ship or return products from Trōphikōs.

Ordering Information

Our commitment is to provide our customers with a safe and hassle-free shopping experience. To order online, click here. To order by phone, call 877.421.7160 toll-free.

Prior to ordering, please review the following ordering FAQs

Do I have to open an account?

No, creating an account is optional.

To register, we ask for information such as your name, complete address, phone number and email address.

Your privacy is respected and your account information is safeguarded and can only be accessed by a password, which you select. This information is used to make sure we ship your order to the correct address, and to improve your shopping experience as some of this information is auto-filled for future purchases. If you select to opt-in, we can inform you of product offerings, promotions and other useful information.

Is my personal and credit card information secure?

We will never share your personal or financial information with third-party organizations or others. We hate that just as much as you do.

Do I have to pay sales tax?

Tax may be automatically applied to all orders shipped to states that require sales tax be paid on dietary supplements.

Shipping Policy

All orders are shipped by USPS and are estimated to arrive within 5-7 business days for addresses within the 48 continental states.

Shipping is FREE for all orders within the 48 continental US states. Expedited and international shipping is available at customer expense.

Return Policy

What is the return policy?

We accept returns of unopened product purchased at myellura.com or directly from Trōphikōs, LLC within 60 days. Please contact Customer Service at orders@trophikos.com or call us at 1.877.421.7160 to discuss returns. Restocking fees may apply.